WhatsApp Privacy Policy

Tempo is a gym management platform operated by Ebni (“Tempo”, “we”, “us”). Gyms use Tempo to manage their members, membership plans and subscriptions, and to send members WhatsApp messages such as welcome notes and renewal reminders.

Each gym is the owner of its member data and decides what is stored and which messages are sent. Tempo processes that data on the gym’s behalf as its service provider.

We collect only what the service needs to work:

• Member details entered by gym staff: name, phone number, email address, date of birth, address, emergency contact, membership plan, subscription dates and payment records, and an optional member photo.
• Check-in records: the date and time a member enters the gym.
• WhatsApp messaging data: the phone number a message is sent to, the message content, delivery status, and any reply the member sends to the gym's number.
• Staff account data: name, email address and the gym the account belongs to.
• Basic technical logs: IP address, browser user agent and timestamps for security and troubleshooting.

We do not collect health, biometric or payment card data, and we do not buy contact lists or collect data from anyone who is not a member of a gym using Tempo.

• To run the gym's dashboard: managing members, plans, subscriptions, payments and check-ins.
• To send WhatsApp messages a gym has configured — welcome messages, renewal and expiry reminders, and announcements the gym chooses to send.
• To keep accounts secure, prevent abuse and diagnose problems.
• To meet legal and accounting obligations.

We do not sell personal data, and we do not use member data for advertising or share it with other gyms.

Messages are sent from the gym’s own WhatsApp number to members who have given the gym their phone number as part of their membership. Messages are transactional and relate to the member’s membership.

A member can stop receiving automated messages at any time by replying STOP (or إيقاف) to the gym’s WhatsApp number. The number is added to an opt-out list immediately and no further bulk or automated messages are sent to it. Replying START (or اشتراك) resumes them. Members can also ask gym staff directly.

WhatsApp messages are delivered through WhatsApp, which is operated by Meta and handles them under its own privacy policy.

We share data only with service providers that help us run Tempo, and only to the extent they need it: our cloud hosting and database provider, our file storage provider (member photos and gym logos), our email provider (staff invitations), and WhatsApp for message delivery. We may also disclose data where required by law.

We keep member data for as long as the gym maintains its account with Tempo, and only as long as needed for the purposes above or to meet legal obligations. When a gym closes its account, its data is deleted or anonymised. Opt-out records are kept for as long as needed so that we continue to honour the opt-out.

Data is encrypted in transit, access is restricted to authorised staff of the gym that owns the data, and each gym’s data is isolated from every other gym’s. No system is perfectly secure, but we take reasonable technical and organisational measures to protect the data we hold.

Members may request access to their data, correction of anything inaccurate, deletion of their data, or that we stop messaging them. The quickest route is to contact your gym, since the gym controls its member records. You can also write to us at [email protected] and we will pass the request on to the gym or act on it directly.

Tempo is not designed for children. Where a gym enrols a minor, the membership — and the contact details used for messaging — are managed by a parent or guardian.

We may update this policy from time to time. The date at the top of this page shows when it last changed, and material changes will be communicated to the gyms using Tempo.

Questions about this policy or how your data is handled? Email us at [email protected].